1.1. You must notify us immediately if you decide to cancel your order, preferably by phone, and quote your order number/every details of the order possible.
1.2. We may cancel a contract due to product unavailability, product weight and price variance or for any other reason. We will notify you if this is the case and return any payment that you have made;
1.3. If the cancellation was made in time before the delivery vehicles are dispatched, we will refund or re-credit your debit or credit card with the full amount within 21 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable. If the refund is not adjusted within 21 days of initiating, you have to call us on +88 01871006630 (10am-6pm) to get further assistance.
1.4. In the unlikely event that our delivery team delivers a wrong/damaged/decayed item, you have the right to reject the delivery of the wrong item before receiving and you shall be fully refunded for the missing item. If the delivery team can only do a partial delivery (a few items might be not available), we will inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund.